Refund Policy

1. Completed Repairs Are Non-Refundable

Repair services are non-refundable once the repair work is completed. Because labor and parts are consumed in the course of performing a repair, we are unable to offer refunds after a repair has been finished.

2. Diagnostic Fee

The $35 diagnostic fee is non-refundable under any circumstances, including if you decline the resulting repair quote. If a repair cannot be completed — for example, because a required part is unavailable or the device is found to be unrepairable — only the diagnostic fee is charged, and your device is returned to you.

3. Parts Refunds

Refunds on parts are considered on a case-by-case basis only. To be eligible for consideration:

• The refund request must be made within 7 days of purchase or installation
• The part must be unused and unopened

4. How Approved Refunds Are Processed

Approved refunds are returned to the original payment method only and are processed within 5–10 business days of approval.

5. What Is Never Refundable

• Completed repair labor
• Shipping fees
• Expedite fees

6. Dispute Resolution

If you have a concern about a charge, please contact us first at info@970techsolutions.com so we can attempt to resolve the issue directly before any chargeback is filed with your bank or card issuer.

7. Chargeback Policy

Filing a chargeback for services that were actually rendered, without first contacting us to attempt resolution, is considered an unauthorized or bad-faith chargeback. In such cases, 970 Tech Solutions reserves the right to send the account to collections and to pursue legal action to recover the disputed amount, plus any associated costs and fees.

8. Governing Law

This Refund Policy is governed by and construed in accordance with the laws of the State of Colorado.

9. Contact Us

Questions about a refund can be directed to info@970techsolutions.com or 720-248-8537. For mail-in repair refund questions, contact orders@970techsolutions.com.