Mail-In Repair

Mail-In Repair — Nationwide Service

Not near Fort Collins? No problem. Ship your device to us from anywhere in the United States and we'll diagnose, quote, repair, and ship it back.

How Mail-In Repair Works

  • 1

    Submit Your Request & Pay the Diagnostic Fee

    Fill out the form below and pay the $35 diagnostic fee (details below).

  • 2

    Ship Your Device

    Once your fee is confirmed, we'll email you shipping instructions and the address to send your device to. Please wait for and sign the Repair Agreement first — see the note below.

  • 3

    We Diagnose & Send a Quote

    Once your device arrives, we inspect it and email you a clear, itemized repair quote.

  • 4

    Approve the Quote & Pay the Balance

    Review the quote and let us know within 48 hours whether you'd like to proceed. Once approved, we collect any remaining balance.

  • 5

    We Repair & Ship It Back

    We complete the repair, test the device, and ship it back to you.

Important — please read before shipping anything:

After you submit your request, you will receive a Repair Agreement by email to review and sign digitally before we begin work. Please do not ship your device until you have received and signed the Repair Agreement.

About your return shipping address:

For your privacy and security, we don't publish a shipping address on this website. Your return shipping address — and the address to send your device to — will be provided by email after your diagnostic fee is confirmed.

About the $35 Diagnostic Fee

All mail-in repair requests require a $35 diagnostic fee. This fee helps cover the cost of insured return shipping and is non-refundable. Full details, including return shipping for declined repairs, are in our Mail-In Repair Terms & Conditions.

Start Your Mail-In Repair Request

Fill out the form below. You'll be asked to agree to our Mail-In Repair Terms & Conditions as part of the final step.

1
Device Info
2
Issue
3
Shipping
4
Terms & Payment
Please enter your full name.
Please enter a valid email address.
Please enter a valid phone number.
Please enter your street address.
Required.
2-letter state.
Required.
Please select a device type.
Please enter the brand and model.
Please describe the issue.
Have you backed up your data? *
Please let us know if your data is backed up.
We are not responsible for data loss during repair. Some repairs may require a factory reset or full data wipe. We strongly recommend backing up your device before shipping it to us.

Ship Your Device to Us

Optional: buy a prepaid return-shipping label from 970 Tech Solutions to send your device to us. This is completely optional — arranging your own shipping is always fine too.

Your passcode is needed to test your device after repair.

Your passcode is encrypted before storage and is used only for repair testing. It remains available through repair and secure return. Our retention policy permits removal after your device is returned or shipped, when removal is explicitly authorized, or under the 90-day expiry policy. We will never access your personal data, photos, messages, or accounts.

Prefer not to submit online? Leave blank and we will contact you separately. You can also call or text us at 720-248-8537.

Please agree to all three policies above to continue.

Protected by Cloudflare Turnstile.

✓

Payment received!

Check your email for next steps, including your Repair Agreement to review and sign.

Frequently Asked Questions

See "About the $35 Diagnostic Fee" above for the full breakdown.
Typical turnaround is 5–10 business days from when we receive your device, not counting shipping time. This is an estimate, not a guarantee — parts availability and diagnosis complexity can affect it.
That's completely fine. The $35 diagnostic fee is non-refundable, but you're never obligated to move forward with a repair. If you decline, we'll arrange to return your device.
We do not access, copy, or retain your personal files or data. Our technicians only interact with your device to the extent necessary to diagnose the issue and test it after repair. We recommend backing up your device and removing sensitive data before shipping it. See our Privacy Policy.
Under our "No Fix, No Fee" policy, you won't be charged for repair labor or parts if we're unable to complete the repair — beyond the non-refundable $35 diagnostic fee already covering the work performed.
Currently we accept mail-in repairs from within the United States only.

For the full legal details, see our Mail-In Repair Terms & Conditions.