Mail-In Repair Terms & Conditions

1. Non-Refundable Diagnostic Fee

A $35 diagnostic fee is required upfront before any work begins on your device. This fee is non-refundable under any circumstances. It covers:

• Initial inspection of your device upon arrival
• Testing and diagnosis of the reported issue
• Return shipping if you decline the resulting repair quote

2. Shipping to Us

You are responsible for:

• Properly packaging your device to prevent damage in transit
• The cost of shipping your device to us
• Purchasing shipping insurance if you would like coverage for loss or damage in transit

970 Tech Solutions is not responsible for damage that occurs during inbound shipping to us, or for packages lost in transit to us before they reach our facility.

3. Inspection Timeline

Device inspection is typically completed within 3–5 business days of receipt. This timeframe is an estimate and is not guaranteed.

4. Repair Quote & Approval Window

Once diagnosis is complete, we will send a repair quote via email. You have 48 hours to respond and approve the quote. If we do not hear from you within 48 hours, your device will be held and storage fees may begin to apply — see Section 8, Abandoned Device Policy, below.

5. Repair Timeline

Once a quote is approved, repairs are typically completed within 5–10 business days. This timeframe is not a guaranteed turnaround time and may vary based on parts availability and repair complexity.

6. Return Shipping

Return shipping is included in the cost of an approved, completed repair.

7. Hidden Damage & Additional Charges

Sometimes additional damage or issues are discovered once repair work is underway that were not apparent during initial diagnosis. If this happens, we will communicate with you and obtain your approval before proceeding with any additional charges beyond the original quote.

8. Abandoned Device Policy

If we do not hear from you for 30 days (no response to quote approval, payment, or shipping arrangements), a storage fee of $5 per day will begin to accrue on your device. If a device reaches 90 days total with no customer contact or response, 970 Tech Solutions reserves the right to sell or recycle the device to recover costs incurred.

9. Data Disclaimer

You are responsible for backing up all personal data on your device before shipping it to us. 970 Tech Solutions is not responsible for any data loss that occurs during the repair process.

10. Device Passcode Security Policy

• Device passcodes are encrypted immediately upon receipt.
• Passcodes are stored only in encrypted form.
• Decryption happens only through the dedicated, access-logged reveal path.
• Access is limited to active repair testing.
• Access attempts are recorded in a timestamped access log.
• Passcodes remain available through repair and secure return.
• Our retention policy permits removal after your device is returned or shipped, when removal is explicitly authorized, or under the 90-day expiry policy.
• Passcodes are given a 90-day expiry when stored, and expired passcodes are removed by a scheduled cleanup process.
• Passcodes are never sent by email or SMS.
• Passcodes are never shared with third parties.
• Passcodes are never used to access personal files, photos, messages, accounts, or data.

You may choose not to provide your passcode online. If not provided, we will contact you before testing.

11. Liquid & Water Damage

For devices with liquid or water damage, we offer diagnostic service only. No warranty is offered on water-damaged devices, even after a repair attempt, due to the unpredictable and progressive nature of corrosion damage.

12. Age & Consent Requirement

Customers must be 18 years of age or older to submit a device for mail-in repair. If the customer is under 18, verifiable guardian consent is required before we can accept the device or perform any work.

13. Governing Law

This agreement is governed by and construed in accordance with the laws of the State of Colorado, without regard to its conflict of law principles.

14. Related Policies

These Mail-In Repair Terms work alongside our general Terms & Conditions, Warranty Policy, Refund Policy, and Privacy Policy, which apply to all of our services. In the event of a conflict specific to mail-in repair, these Mail-In Repair Terms govern.

15. Contact Us

Questions about a mail-in repair or these terms can be directed to orders@970techsolutions.com or 720-248-8537.